Privacy Policy
Last updated: October 7, 2026
This Privacy Policy explains how Swappa collects, uses, shares and protects your personal information when you use the Swappa website, the Swappa Seller app and related services.
1. Information We Collect
- Account information: name, email address, phone number and password (stored in encrypted form).
- Order information: shipping address, recipient details, order and payment records, including transaction IDs and payment proof you submit.
- Seller information: shop details, identity document photos submitted during seller registration, and payout details.
- Technical information: IP address, device and browser type, and cookies needed to keep you logged in and remember your preferences.
- Communications: messages you send to customer service or other users through the Platform.
2. How We Use Your Information
- To create and manage your account and provide our services.
- To process orders, payments, shipping, refunds, settlements and withdrawals.
- To verify seller identities and prevent fraud, abuse and illegal activity.
- To respond to your requests and send service notifications, such as order updates.
- To improve the Platform and comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We share it only where necessary:
- with sellers, to the extent needed to handle your order;
- with logistics providers, to deliver your order;
- with service providers that help us operate the Platform (for example hosting and email), who must protect the information;
- where required by law, regulation or a valid request from a competent authority, or to protect the rights and safety of Swappa and our users.
4. Cookies
We use cookies and similar technologies to keep you logged in, remember your language and cart, and keep the Platform secure. You can disable cookies in your browser, but some features may then not work properly.
5. Data Security and Retention
We use reasonable technical and organisational measures to protect your information, such as encrypted connections (HTTPS) and access controls. We keep your information only as long as needed for the purposes described in this policy or as required by law, and then delete or anonymise it.
6. Your Rights
You can view and update your account information in your account settings. You may also contact customer service to request access to, correction or deletion of your personal information, or closure of your account. Some information may need to be kept to meet legal obligations or resolve disputes.
7. Children
The Platform is not intended for persons under 18. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version is always published on this page with a new "Last updated" date.
9. Contact
If you have any questions about this policy, please contact us through the online customer service on the Swappa website or in the Swappa app.
