Seller Policy

Last updated: October 7, 2026

This Seller Policy applies to everyone who opens a shop on Swappa ("Seller"). It forms part of our Terms & Conditions. Please read it carefully before applying.

1. Becoming a Seller

• You must be at least 18 years old and register with true and accurate information.
• You must upload clear photos of the front and back of a valid identity document. The information must match the account holder.
• Every application is reviewed by Swappa. The shop is opened only after approval. We may reject an application without giving a reason.
• After approval, set your transaction password in the seller panel. It is required to process orders and request withdrawals.

2. Shop and Listings

• Sellers choose products from the Swappa product warehouse and add them to their shop. Listing a product is free of charge.
• Sellers may adjust the selling price and stock of listed products in the seller panel, within the rules shown there.
• Shop names, logos and descriptions must not be misleading, offensive or infringe the rights of others.

3. Processing Orders

• When a buyer has paid for an order, the Seller processes it in the seller panel by paying the product cost (the warehouse purchase price) from the shop balance. This step is called "pick-up".
• Only paid orders can be picked up. If the shop balance is insufficient, the Seller must top up first.
• After pick-up, the Platform arranges shipment to the buyer. Sellers should keep the order status up to date and respond to buyer questions in time.
• A picked-up order can no longer be cancelled by the Seller.

4. Settlement

• After an order has been picked up, its sale amount is credited to the shop balance once the settlement period has passed (currently 7 days). The Seller's earnings are the sale amount minus the product cost.
• If an order is cancelled or refunded, the related amounts are adjusted accordingly.
• The settlement period and other parameters may be adjusted. The rules shown in the seller panel at the time of the order apply.

5. Top-ups and Withdrawals

• Top-ups are made in the seller panel under "Wallet Recharge". After the transfer, submit the transaction ID and proof. The balance is credited once Swappa has verified receipt.
• Withdrawals are requested under "Withdraw Request". The minimum withdrawal is currently 100. Each request is reviewed before payout.
• Sellers are responsible for providing correct payout details. Funds sent to details provided by the Seller cannot be recovered by Swappa.
• Swappa may ask for identity verification and may delay or refuse withdrawals linked to suspected fraud or a breach of this policy.

6. Shop Levels

Shops may be offered different levels (for example Silver, Gold and Platinum). The benefits, requirements and fees of each level are shown in the seller panel before purchase.

7. Account Security

Do not share your login password, transaction password or verification codes with anyone. Swappa staff will never ask for them. The Seller is responsible for all operations performed with their account.

8. Prohibited Practices

• Creating fake orders, buying from your own shop or manipulating sales, reviews or ratings.
• Asking buyers to pay outside the Platform or to contact you through channels outside the Platform to complete a transaction.
• Providing false identity documents, or opening or operating a shop on behalf of another person.
• Any act that violates the law or our Terms & Conditions.

9. Enforcement

Depending on the seriousness of a violation, Swappa may issue a warning, remove listings, restrict withdrawals, suspend the shop or close the account permanently. Funds related to fraud may be withheld to compensate affected users, to the extent permitted by law.

10. Changes and Contact

We may update this policy from time to time. The latest version is always published on this page. If you have any questions about this policy, please contact us through the online customer service on the Swappa website or in the Swappa app.