Terms & Conditions

Last updated: October 7, 2026

Welcome to Swappa. These Terms & Conditions ("Terms") govern your use of the Swappa website (swappavip.com), the Swappa Seller app and all related services (together, the "Platform"). "Swappa", "we", "us" and "our" refer to the operator of the Platform.

By registering an account, browsing, placing an order or opening a shop on the Platform, you agree to these Terms together with our Privacy Policy, Return Policy, Seller Policy and Support Policy. If you do not agree, please do not use the Platform.

1. Eligibility and Accounts

• You must be at least 18 years old and have full legal capacity to use the Platform.
• You must provide true, accurate and complete information when registering, and keep it up to date.
• You are responsible for keeping your login password and transaction password confidential, and for all activity under your account. Contact customer service immediately if you suspect unauthorised use.
• You may not register multiple accounts to abuse promotions, referral rewards or other benefits.

2. Our Role

Swappa is an online marketplace where registered sellers open shops and offer products to buyers. Products listed by shops are supplied from the Swappa product warehouse and shipped by the Platform after the seller has processed the order. Product descriptions, prices and stock are shown on each product page.

3. Orders and Prices

• The price that applies to an order is the price shown at the time the order is placed.
• An order is confirmed only after payment has been completed or verified. We may cancel an order in case of an obvious pricing error, suspected fraud, or if a product becomes unavailable. Any amount already paid will be refunded.
• Please check your shipping address, contact details and order items carefully before submitting an order.

4. Payment

• Available payment methods are shown on the checkout page and may include wallet balance and digital currency transfer (for example USDT-TRC20 or USDT-BEP20).
• For transfer-based payments you must submit the transaction ID and payment proof. The order or top-up is credited only after we have verified that the funds have been received.
• Digital currency transfers cannot be reversed. Always use the exact address and network shown on the payment page. We cannot recover funds sent to a wrong address or over a wrong network.
• Only use payment details shown inside the Platform. Swappa staff will never ask you to transfer money to a personal account through private messages.

5. Shipping and Delivery

Orders are shipped to the address you provide. Delivery times vary by region and are estimates only. You can follow the status of your order under "My Orders". We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

6. Returns and Refunds

Returns and refunds are handled according to our Return Policy.

7. Wallet and Withdrawals

• Your wallet balance can be used to pay for orders on the Platform and, where available, withdrawn.
• Withdrawals are reviewed before payout. Minimum amounts, waiting periods and any limits are shown on the withdrawal page.
• To protect users and prevent fraud or money laundering, we may ask you to verify your identity and may delay or refuse a withdrawal that we reasonably believe to be suspicious.

8. Prohibited Conduct

You agree not to:

• break any applicable law or regulation, or sell or buy prohibited, counterfeit or infringing goods;
• commit fraud, create fake orders or reviews, or manipulate prices, sales or ratings;
• use another person's account, identity or payment method without permission;
• use the Platform for money laundering or any other illegal financial activity;
• interfere with, attack, scrape or reverse-engineer the Platform, or upload malicious code;
• harass, threaten or mislead other users or our staff.

9. Intellectual Property

The Swappa name, logo, website design and software belong to Swappa or its licensors. You may not copy, modify or use them without our written permission. Content you upload must not infringe the rights of others, and you grant us the right to display it on the Platform for the purpose of providing our services.

10. Suspension and Termination

We may suspend or close an account, remove listings, or restrict payments and withdrawals if we reasonably believe that these Terms have been breached, that the account is involved in fraud or illegal activity, or if required by law. You may stop using the Platform and request closure of your account at any time through customer service.

11. Limitation of Liability

The Platform is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Swappa is not liable for indirect or consequential losses, or for losses caused by events beyond our reasonable control, such as network failures, third-party services or force majeure. Nothing in these Terms limits any rights you have that cannot be limited by law.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be published on this page with a new "Last updated" date. By continuing to use the Platform after an update, you accept the updated Terms.

13. Contact Us

If you have any questions about these Terms, please contact us through the online customer service on the Swappa website or in the Swappa app.